Job Description
Join Baltimore Connect Solutions and transform your career with our remote customer service specialist role! Enjoy the flexibility of working from anywhere in Baltimore while receiving weekly paychecks and comprehensive benefits. We're seeking passionate individuals to deliver exceptional support to our growing client base. Why work with us? Weekly direct deposits, health/dental/vision insurance, 401k matching, and monthly performance bonuses. What you'll love: Flexible scheduling, home office stipend, and career advancement opportunities. Apply today and become part of Baltimore's premier remote workforce!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily via phone, email, and chat
- Resolve billing inquiries, technical issues, and service disruptions
- Update customer records in Salesforce with 100% accuracy
- Collaborate with tech teams to escalate complex issues
- Maintain 95% customer satisfaction score through follow-ups
- Participate in weekly team training sessions
- Meet/exceed 25 calls-per-hour productivity metrics
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated workspace with noise-canceling headset
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening
- High school diploma or equivalent required