Job Description
Join FlexPay Solutions, a leader in fintech innovation, as a Remote Customer Service Specialist based in El Paso, TX. We offer competitive weekly pay and a fully remote work environment where your expertise directly impacts client satisfaction. As a key member of our support team, you'll resolve inquiries, troubleshoot issues, and build lasting relationships with our diverse clientele. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities within a dynamic, tech-forward company.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve payment processing issues and account discrepancies
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex problems
- Meet weekly performance metrics for resolution times and satisfaction
- Participate in continuous training on product updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or fintech experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Available to work flexible hours including weekends
- Bilingual (English/Spanish) certification required