Job Description
Join Albuquerque's fastest-growing remote team today! We're seeking motivated Customer Service Specialists to join our work-from-home workforce immediately. Enjoy competitive pay, full benefits, and the flexibility of remote work while serving New Mexico's vibrant community. No experience necessary – we provide comprehensive training!
Albuquerque Connect Solutions is a locally-founded tech support company dedicated to bridging the digital divide. Our remote team empowers small businesses and residents with reliable tech support solutions. As a key member of our customer success team, you'll be the voice of our brand, ensuring every interaction exceeds expectations.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve technical inquiries regarding software, hardware, and connectivity issues
- Maintain detailed customer records in our CRM system with 99% accuracy
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics including response times and customer satisfaction scores
- Participate in weekly virtual team meetings and continuous training sessions
- Identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or tech support background
- Exceptional verbal/written communication skills in English and Spanish
- Proficient with Microsoft Office, CRM systems, and remote desktop tools
- Reliable high-speed internet connection (minimum 20 Mbps)
- Quiet, dedicated home office space with ergonomic setup
- Ability to work independently while maintaining team collaboration
- Must pass background check and drug screening