Job Description
Urgent Hiring: Join Our Remote Team in Omaha! Omaha Connect Solutions is seeking motivated Customer Service Specialists to deliver exceptional experiences from home. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while serving our growing client base across the Midwest.
This full-time role offers immediate start opportunities for Omaha residents with strong communication skills. We provide paid training, career advancement paths, and a supportive virtual environment. If you're passionate about problem-solving and helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in virtual team meetings and training sessions
- Maintain product knowledge through continuous learning modules
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma or equivalent; college degree a plus
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet workspace
- Strong problem-solving and conflict resolution abilities
- Ability to work independently in a virtual environment
- Omaha residency required (local candidates only)