Job Description
Join Denver Tech Solutions as a Remote Customer Service Specialist and enjoy the perfect blend of flexibility and impact! We're seeking dynamic professionals to deliver exceptional support experiences from the comfort of your home office. This role offers 20-25 hours/week with competitive compensation and comprehensive benefits package. Be part of an innovative team transforming customer interactions in Denver's thriving tech sector.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions using Salesforce CRM with precision and attention to detail
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify upsell opportunities for premium service packages
- Maintain accurate customer records and update account information
- Participate in weekly virtual training sessions to enhance product knowledge
Qualifications
- 2+ years customer service experience in remote or hybrid environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with neutral English accent
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Valid Colorado work authorization required