Job Description
Join Detroit Digital Solutions as a Remote Customer Service Specialist and launch your career in tech without prior experience! We're seeking motivated individuals to provide exceptional support to our growing client base. This fully remote position offers comprehensive training and flexible hours while working from the comfort of your home.
Our ideal candidate is a patient communicator with a passion for helping others. You'll become the face of our brand through digital channels, resolving inquiries and ensuring customer satisfaction. We invest heavily in our team through continuous learning programs and career advancement opportunities.
Responsibilities
- Handle customer inquiries via email, chat, and phone with empathy and professionalism
- Resolve technical issues using our proprietary knowledge base and troubleshooting guides
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution rate
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent
- Strong written and verbal communication skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Basic computer literacy and typing proficiency
- Must be available for weekday shifts between 9 AM - 6 PM EST