Job Description
Join TechSupport Pro as a Remote Customer Service Specialist and launch your career in tech without prior experience! We're seeking motivated individuals in Fresno to provide exceptional support to our growing client base. Enjoy the flexibility of remote work while receiving comprehensive paid training and career development opportunities. Our inclusive culture values growth potential over existing experience.
Why You'll Love This Role:
• Fully remote position with flexible hours
• Paid training and certification programs
• Clear advancement path to senior roles
• Comprehensive benefits package (health/dental/vision)
• Monthly performance bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using our knowledge base and ticketing system
- Document interactions accurately in CRM software
- Collaborate with technical teams to resolve complex issues
- Meet monthly performance metrics for response time and resolution
- Participate in weekly training sessions to enhance skills
- Maintain positive customer satisfaction scores
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Reliable internet connection and quiet home workspace
- Proficient with basic computer applications
- Ability to type 35+ WPM
- Customer-focused mindset and patience
- Available for training during business hours (9am-5pm PST)