Job Description
Join our award-winning team as a Remote Customer Service Specialist in Jacksonville! We're seeking a dynamic professional to deliver exceptional support experiences while enjoying flexible remote work. This role offers the perfect blend of work-life balance with 20-25 hours/week, competitive compensation, and growth opportunities in a thriving tech environment.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues using Zendesk and Salesforce CRM platforms
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed customer interaction logs in compliance with HIPAA standards
- Contribute to process improvement initiatives through quarterly feedback sessions
- Participate in bi-weekly training to enhance product knowledge
Qualifications
- 2+ years customer service experience with remote work exposure
- Proficiency in CRM tools (Zendesk/Salesforce) and MS Office Suite
- Excellent verbal/written communication skills
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Basic technical troubleshooting abilities
- Valid Florida driver's license for occasional local travel