Job Description
Join Capital Connect Solutions as a Remote Customer Service Specialist and become the voice of excellence for our clients in the nation's capital! We're seeking passionate professionals to deliver exceptional support from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while representing top-tier brands. Our dynamic team values innovation, empathy, and growth—where your career thrives without boundaries.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and product-related issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores, first-contact resolution, and AHT targets
- Contribute to process improvements through feedback and workflow optimization
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, articulate English
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends as needed