Job Description
Join our award-winning customer support team as a Remote Customer Service Specialist in Baltimore! GlobalConnect Solutions is seeking empathetic and tech-savvy professionals to deliver exceptional service from home. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities while supporting our diverse client base. This fully remote position requires a quiet home office environment and reliable internet access.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with technical teams to troubleshoot complex product issues
- Meet/exceed performance metrics including CSAT scores and handle times
- Identify process improvement opportunities through customer feedback analysis
- Participate in ongoing product training and certification programs
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional communication skills with clear, professional phone presence
- Type 45+ WPM with strong attention to detail
- Ability to work independently in a home office environment
- Valid US work authorization and reliable high-speed internet