Job Description
Join Phoenix Solutions Inc.'s award-winning customer experience team! We're seeking passionate Remote Customer Service Specialists to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while representing our innovative tech brand to valued clients across the Southwest.
Why You'll Love Working With Us:
- 100% remote work opportunity with no commute
- Health, dental, and vision insurance options
- 401(k) with company matching
- Monthly performance bonuses
- Professional development stipend
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve technical issues, billing concerns, and product inquiries using CRM tools
- Document interactions accurately in Salesforce and maintain case records
- Collaborate with technical support teams to resolve complex escalations
- Meet/exceed quality metrics including CSAT scores and first-contact resolution
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in tech or retail sector
- Proficiency with CRM software (Salesforce experience strongly preferred)
- Exceptional verbal/written communication skills
- Ability to work independently in a home office environment
- Reliable high-speed internet and quiet workspace
- Available to work flexible shifts including weekends
- Must pass background check and drug screening