Job Description
Join our award-winning customer service team and deliver exceptional support from the comfort of your home office. As a Remote Customer Service Specialist at NexCare, you'll be the voice of our healthcare clients, resolving inquiries with empathy and efficiency. Enjoy flexible scheduling, comprehensive benefits, and ongoing training in a supportive virtual environment. We're seeking dedicated professionals who thrive in remote settings and are passionate about making a positive impact.
Why Choose NexCare?
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Handle inbound customer calls, chats, and emails for healthcare clients
- Resolve billing inquiries, appointment scheduling, and insurance questions
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex issues
- Maintain customer satisfaction scores above 95%
- Adhere to HIPAA compliance standards
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong typing skills (40+ WPM)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision