Job Description
Join Tulsa Connect Solutions as a Remote Customer Service Specialist and become the voice of our growing brand! We're seeking passionate individuals to deliver exceptional support from the comfort of their homes in the Tulsa metro area. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making meaningful connections with customers. Your role is pivotal in ensuring satisfaction and loyalty through every interaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet or exceed monthly performance metrics for response time and resolution rate
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficient in CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with neutral accent
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving and conflict resolution abilities