Job Description
Join our award-winning support team and deliver exceptional service from the comfort of your home! Apex Support Solutions is urgently seeking passionate Remote Customer Service Specialists to support our growing client base in Austin. This is a rare opportunity to launch your customer service career with a company that invests in your growth. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment. No commute, no office politics – just meaningful impact and professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams on complex escalations
- Participate in ongoing product training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work flexible schedules including weekends