Job Description
Urgent Remote Opportunity in Georgia! TechConnect Solutions is immediately hiring passionate Customer Service Specialists for our remote team. We provide all necessary equipment, including laptops, headsets, and software. Join our innovative team and deliver exceptional customer experiences while working from the comfort of your home. This is a full-time position with competitive benefits and growth opportunities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide accurate product information
- Document interactions and maintain detailed customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet and exceed monthly performance metrics for customer satisfaction and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Strong written and verbal communication skills
- Ability to work independently in a remote environment
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Must reside in Georgia