Job Description
Join our award-winning remote team as a Customer Service Specialist! We're hiring talented professionals in Louisville to deliver exceptional customer experiences from the comfort of their homes. All necessary equipment (laptop, headset, peripherals) provided – just bring your expertise and enthusiasm. Enjoy a flexible schedule, comprehensive benefits package, and career growth opportunities in a supportive virtual environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Maintain detailed customer records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed monthly performance metrics (CSAT, resolution rate, handle time)
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 2+ years customer service or call center experience
- Excellent communication skills with clear articulation and active listening
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to work independently with minimal supervision in a remote setting
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet connection and dedicated workspace