Job Description
Join Detroit Tech Solutions as a Remote Customer Service Specialist and enjoy the flexibility of working from home with weekly pay! We're seeking dynamic individuals to deliver exceptional support to our growing client base. This fully remote position offers competitive compensation, comprehensive training, and a supportive virtual environment. Be part of a team that values work-life balance while making a real impact in the Detroit community.
Why Work With Us?
- Weekly paycheck deposits
- 100% remote work setup
- Health benefits and 401(k) matching
- Professional development opportunities
- Collaborative virtual team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently using knowledge bases
- Maintain detailed customer interaction records in CRM systems
- Collaborate with support teams to resolve complex customer challenges
- Meet and exceed performance metrics including CSAT and resolution times
- Participate in weekly team training sessions and process improvement initiatives
- Identify trends and escalate recurring issues to product teams
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or support experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal and written communication abilities
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet home workspace
- Experience with CRM software (Salesforce preferred)
- Available to work flexible shifts including evenings and weekends