Job Description
Join our award-winning customer experience team and enjoy the flexibility of remote work! At Apex Solutions Group, we're seeking passionate individuals to deliver exceptional support from the comfort of your Kansas City home. This part-time opportunity offers competitive pay, comprehensive training, and a supportive virtual environment where your skills make a real impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently using our knowledge base
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet and exceed performance metrics for response times and resolution rates
- Identify opportunities to improve customer experiences and share feedback
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or virtual settings
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Type 40+ WPM with excellent attention to detail