Job Description
Join TechFlow Solutions' award-winning remote team and transform customer interactions into memorable experiences! We're seeking passionate Customer Service Specialists to deliver exceptional support from the comfort of your Detroit home office. Enjoy flexible scheduling, comprehensive benefits, and a collaborative digital workspace while representing industry-leading brands. Your expertise will directly impact customer satisfaction metrics and drive our mission to exceed expectations in every interaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and product-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed KPIs for CSAT, AHT, and resolution rates
- Participate in continuous training on product updates and service protocols
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in remote/inbound settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional written/verbal communication with neutral accent
- High-speed home internet connection (minimum 25 Mbps)
- Quiet, dedicated workspace free from distractions
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred
- Pass background check and drug screening