Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in Dallas! Enjoy the flexibility of working from home while delivering exceptional support to clients across Texas. We provide premium equipment, comprehensive training, and a collaborative virtual environment designed for career growth. As a key player in our success, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships.
Why ConnectCare?
• Industry-leading benefits package (medical/dental/vision)
• Monthly performance bonuses and recognition programs
• Professional development stipend
• 100% remote work with flexible scheduling
Responsibilities
- Handle high-volume inbound/outbound calls, chats, and emails with professionalism
- Resolve customer inquiries regarding billing, technical issues, and product features
- Document interactions accurately in CRM systems while maintaining data security protocols
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Exceptional communication skills with clear, neutral English accent
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends
- Texas residency required (no relocation assistance)