Job Description
Join Boston Solutions Group's award-winning remote customer service team and transform how businesses connect with clients. We're seeking empathetic professionals to deliver exceptional support from home while enjoying Boston's vibrant culture. Our industry-leading training program ensures you're equipped to thrive in a flexible, tech-driven environment. Enjoy comprehensive benefits, career advancement opportunities, and the freedom to excel in your Boston community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with tech teams to resolve complex technical escalations
- Meet monthly KPIs for resolution time and first-contact resolution
- Proactively identify process improvement opportunities
- Maintain product knowledge through continuous learning modules
- Support cross-functional projects during peak seasons
Qualifications
- 2+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work flexible hours including weekends
- Associate degree or equivalent professional certification
- Type 45+ WPM with 98% accuracy