Job Description
Join our award-winning customer team and deliver exceptional experiences from the comfort of your home in Nashville! We're seeking empathetic professionals to represent our lifestyle brand and solve customer challenges with a smile. Enjoy a flexible schedule, comprehensive training, and a supportive virtual environment where your growth matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using our CRM system
- Identify opportunities to upsell products based on customer needs
- Document all interactions accurately in Salesforce database
- Collaborate with billing team to resolve payment discrepancies
- Maintain 99% adherence to service level agreements
Qualifications
- 1+ years customer service experience in remote setting
- High school diploma or equivalent; college degree preferred
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including weekends