Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and become the voice of excellence for our healthcare clients! We're seeking empathetic professionals to deliver exceptional support from the comfort of your San Diego home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a tangible impact on patient experiences.
Why Join Us?
- Work fully remote with no commute
- Health/dental/vision insurance after 30 days
- 401(k) with company matching
- Paid training and career development
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound calls for patient inquiries and appointment scheduling
- Resolve billing and insurance-related issues with precision
- Maintain detailed records in HIPAA-compliant systems
- Collaborate with medical teams to coordinate care solutions
- Meet/exceed quality metrics and customer satisfaction targets
- Participate in weekly team training and feedback sessions
Qualifications
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal communication in English
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Quiet, dedicated home office space