Job Description
Join our award-winning remote team and deliver exceptional customer experiences from the comfort of your home! Global Connect Solutions is seeking passionate individuals to represent our Fortune 500 clients. Enjoy zero commute, flexible scheduling, and comprehensive benefits while making a real impact in Memphis communities.
We provide all necessary equipment, including a laptop and headset, plus ongoing training to ensure your success. Our culture values work-life balance and professional growth, with opportunities for advancement into leadership roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain quality standards
- Collaborate with support teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in weekly coaching sessions and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet connection and quiet home office space
- Ability to work flexible shifts including evenings, weekends, and holidays