Job Description
Join Baltimore Connect Solutions as a Remote Customer Service Specialist and transform how we support our vibrant community! We're seeking passionate professionals to deliver exceptional service from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a tangible impact on customer satisfaction. Our cutting-edge virtual platform ensures seamless connectivity and professional growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed KPIs including CSAT scores, resolution rates, and AHT targets
- Participate in continuous training on product updates and service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or contact center environments
- Proficiency with CRM tools (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with strong problem-solving abilities
- Reliable high-speed internet and dedicated home office setup
- Ability to work independently while collaborating in virtual teams
- Must reside within 50 miles of Baltimore, MD