Job Description
Join our award-winning team as a Remote Customer Service Specialist in Detroit! We're seeking motivated individuals to deliver exceptional support from home. Enjoy flexible hours, competitive pay, and comprehensive training while making a real impact. Be part of a company that values work-life balance and professional growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams for issue resolution
- Exceed customer satisfaction targets consistently
- Identify opportunities for service improvements
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Reliable high-speed internet connection
- Ability to work independently in a home environment