Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and deliver exceptional support from the comfort of your home! We're hiring motivated individuals in New Orleans to assist clients with inquiries, resolve issues, and ensure satisfaction. Full equipment package provided including laptop, headset, and software. Enjoy flexible scheduling with 20-25 hours/week and competitive benefits. No commute required – just reliable internet and your expertise!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using provided troubleshooting tools
- Document interactions accurately in CRM systems
- Meet performance metrics for response time and resolution
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic computer proficiency with Windows OS
- Reliable high-speed internet connection
- Flexible availability including evenings/weekends