Job Description
Join our award-winning team as a Remote Customer Service Specialist in Milwaukee! We're urgently hiring motivated professionals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact.
Why Work With Us?
- Industry-leading training and career advancement
- Modern home office equipment provided
- Health, dental, and vision insurance
- 401(k) with company matching
- Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and service requests
- Document interactions in CRM system
- Collaborate with technical support teams
- Meet/exceed customer satisfaction metrics
- Identify and escalate complex issues
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong typing skills (45+ WPM)
- Excellent verbal/written communication
- Proficient with CRM software (Salesforce preferred)
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work flexible shifts including evenings