Job Description
Join Atlanta's premier customer service team and build a rewarding remote career! We're seeking passionate individuals to deliver exceptional support from home while enjoying Atlanta's vibrant culture. Enjoy flexible scheduling, comprehensive benefits, and growth opportunities in a supportive virtual environment. No commute required—just your dedication to customer excellence.
What We Offer:
- 100% remote work with Atlanta-based team culture
- Competitive salary + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with Atlanta-based support teams for complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify process improvements and suggest solutions
- Participate in virtual training and team meetings
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient with CRM software and Microsoft Office
- Excellent communication and problem-solving skills
- Quiet home office with reliable internet
- Ability to work independently and manage time effectively
- Previous remote work experience a plus
- Must be located in Georgia