Job Description
Join KC Connect Solutions, a leading customer experience firm in the heart of Kansas City, MO, as a fully remote Customer Service Specialist. We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while serving diverse clients across the Midwest. This is your opportunity to build a rewarding career in customer service without the commute.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions accurately in CRM systems
- Collaborate with support teams to resolve complex customer concerns
- Meet monthly performance metrics for response time and resolution rate
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training to product knowledge updates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Excellent verbal/written communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Quiet home office with reliable high-speed internet
- Ability to work independently while collaborating in virtual teams
- Flexible schedule including evenings/weekends as needed
- US work authorization and Missouri residency required