Job Description
Join our award-winning team as a Remote Customer Service Specialist and transform how customers experience support from home. At Apex Support Solutions, we empower Raleigh professionals to deliver exceptional service with cutting-edge tools and flexible schedules. Enjoy a fully remote position with competitive pay, comprehensive benefits, and career growth opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 98% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Meet monthly performance targets for resolution time and satisfaction
- Contribute to process improvements through feedback and analysis
- Train on new products and services to maintain expertise
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong typing skills (50+ WPM) and clear communication abilities
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Associate degree or equivalent professional certification
- Experience in tech or B2B industries preferred