Job Description
Join our award-winning customer service team and deliver exceptional remote support from anywhere in Jersey City! At Apex Global Solutions, we're seeking passionate individuals to represent our innovative fintech platform. Enjoy competitive pay, comprehensive training, and a flexible remote work environment. Help us redefine customer excellence while advancing your career in a thriving industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in Salesforce CRM and maintain accurate case records
- Collaborate with technical teams to resolve complex account issues
- Identify upsell opportunities and promote premium service tiers
- Meet daily KPIs for response time and first-contact resolution
- Participate in weekly training sessions on product updates
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- High-speed internet connection and quiet home office space
- Ability to work flexible hours including weekends as needed
- Associate degree or equivalent professional certification preferred