Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home office. As a Remote Customer Service Specialist, you'll be the voice of our brand, resolving inquiries with professionalism and empathy while supporting our growing client base in the St. Louis area. We provide comprehensive training, flexible scheduling, and a collaborative virtual environment to help you thrive.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with first-contact resolution excellence
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet key performance metrics including CSAT scores and resolution times
- Continuously update product knowledge and service protocols
- Identify opportunities to improve customer experience workflows
Qualifications
- Minimum 2 years customer service experience with proven conflict resolution skills
- High school diploma or equivalent; bachelor's degree preferred
- Exceptional written and verbal communication abilities
- Proficiency in CRM systems and Microsoft Office Suite
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while collaborating in a remote team
- Previous experience with Zendesk or similar support platforms