Job Description
Join our award-winning customer service team and make an immediate impact! Coastal Solutions Group is seeking passionate Remote Customer Service Specialists to join our dynamic team starting tomorrow. This fully remote opportunity offers competitive pay, comprehensive benefits, and flexible hours while serving Virginia's premier clients.
As a key member of our support ecosystem, you'll deliver exceptional customer experiences through multiple channels while working from the comfort of your home. Our cutting-edge virtual training ensures you're equipped to succeed on day one. Enjoy a supportive team culture, performance-based incentives, and clear growth pathways into senior roles or specialized departments.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Process orders, returns, and service requests using our proprietary CRM platform
- Document interactions accurately in ticketing systems while maintaining data integrity
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed quality metrics including CSAT scores and average handle time
- Participate in daily team huddles and ongoing skills development sessions
Qualifications
- 1+ years customer service experience in remote or hybrid environment
- Proficient in CRM software (Salesforce experience preferred)
- Exceptional communication skills with neutral or pleasant phone demeanor
- High-speed internet connection and dedicated home workspace
- Ability to multitask across digital platforms while maintaining composure
- Strong problem-solving skills with logical troubleshooting approach
- US work authorization and Virginia residency required