Job Description
Join Detroit's leading remote employer and transform your career with weekly pay! We're seeking passionate Customer Service Specialists to deliver exceptional support from home. Enjoy Detroit's vibrant culture while building a stable career with industry-leading benefits and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams on complex cases
- Proactively identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Zendesk/CRM platforms
- Excellent verbal/written communication skills
- Home office setup with reliable high-speed internet
- Ability to work independently in a virtual environment
- Flexible availability including evenings/weekends