Job Description
Join our award-winning customer service team and become the voice of our brand! We're urgently seeking passionate Remote Customer Service Specialists in Jacksonville, FL to deliver exceptional support experiences. Enjoy the flexibility of working from home while making a real impact on customer satisfaction. We offer competitive compensation, comprehensive benefits, and ongoing career development opportunities.
What We Offer:
- Full-time remote position with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Home office equipment stipend
- Professional growth programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
- Maintain deep product knowledge through continuous training
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities
- Self-motivated with home office setup
- Ability to work independently and as part of a team
- Reliable high-speed internet connection