Job Description
Join our award-winning team as a Remote Customer Service Specialist in Jacksonville, FL! We're offering a $2,500 sign-on bonus for qualified candidates who start before September 30th. Enjoy the flexibility of fully remote work while delivering exceptional support to our diverse client base. Our state-of-the-art virtual training program ensures you'll thrive in this dynamic role, with opportunities for career advancement and performance-based incentives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce within SLA timeframes
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote/virtual environment
- Proficiency with CRM systems (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear articulation
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup