Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and transform your career while staying in El Paso! We're seeking empathetic professionals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule that fits your lifestyle. As a leader in healthcare customer service, we provide all necessary equipment and training to help you succeed. Grow your career with a company that values your skills and invests in your future.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with healthcare providers to resolve billing and coverage issues
- Document interactions and identify process improvement opportunities
- Adhere to HIPAA compliance standards for all patient communications
- Meet monthly performance metrics for response time and resolution efficiency
- Participate in quarterly training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, healthcare background a plus
- Exceptional written and verbal communication skills in English/Spanish
- Proficient with CRM software and Microsoft Office Suite
- Quiet home office with reliable high-speed internet
- Ability to work independently while meeting team deadlines
- Strong problem-solving skills with attention to detail
- Flexible to work evenings/weekends as needed