Job Description
Join ClientFirst Solutions as a Remote Customer Service Specialist and become an integral part of our award-winning support team. We're seeking passionate individuals in San Antonio to deliver exceptional customer experiences from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a meaningful impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction metrics (CSAT >95%)
- Participate in continuous training programs
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Spanish fluency a significant plus
- Available to work flexible shifts including weekends