Job Description
Join Mountain Peak Solutions as a Remote Customer Service Specialist and become the heart of our client experience! We're seeking empathetic communicators to deliver exceptional support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while representing our award-winning tech services brand.
What We Offer:
- Full health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Home office equipment allowance
- Paid time off and holidays
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Document interactions in CRM systems with precision and timeliness
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities for premium service packages
- Maintain detailed knowledge of product offerings and service protocols
- Contribute to continuous improvement of customer experience workflows
- Adhere to HIPAA compliance standards for sensitive data handling
Qualifications
- Minimum 2 years customer service experience in remote or hybrid environment
- Proven ability to de-escalate challenging situations with professionalism
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office suite
- Typing speed of 45+ WPM with 98% accuracy
- High-speed home internet connection (minimum 25 Mbps)
- Quiet, dedicated workspace free from distractions
- Ability to work evening/weekend shifts based on business needs
- Colorado residency required for tax purposes