Job Description
Join our dynamic team as a Remote Customer Service Specialist and deliver exceptional experiences from the comfort of your home office. We're seeking passionate individuals to become brand ambassadors for our Fortune 500 clients in Charlotte's thriving business sector. Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual environment where your voice matters. Immediate openings available for candidates ready to make an impact in customer satisfaction and retention.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve complex billing, technical, and service issues using CRM platforms
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to escalate unresolved issues within SLA
- Proactively identify upsell opportunities and cross-sell premium services
- Participate in weekly virtual training sessions to enhance product knowledge
- Maintain 25+ daily contact volume while achieving quality metrics
Qualifications
- 2+ years customer service experience in B2B or high-volume environment
- Proficiency with CRM tools (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to work independently while meeting strict deadlines
- Experience with ticketing systems (Zendesk/Jira) is advantageous
- Must pass background check and credit verification
- Available for evening/weekend shifts based on client requirements