Job Description
Join our award-winning customer support team as a Remote Customer Service Specialist in Oklahoma City! We're seeking empathetic professionals to deliver exceptional service from home while supporting our growing client base. Enjoy flexible scheduling, comprehensive benefits, and career advancement opportunities in a dynamic virtual environment.
As a valued team member, you'll resolve inquiries efficiently, build lasting customer relationships, and contribute to our company's mission of excellence. We provide paid training, state-of-the-art home office equipment, and a supportive culture that values work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and product-related issues with empathy and accuracy
- Document interactions in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer challenges
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or virtual setting
- Proficient with CRM software (Salesforce/Zendesk experience a plus)
- Exceptional communication skills with clear, professional demeanor
- Strong problem-solving abilities and multitasking aptitude
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends as needed