Job Description
Join our award-winning customer experience team and enjoy the freedom of working from home in Louisville, KY! We're seeking empathetic and tech-savvy individuals to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and a flexible schedule—all while making a real impact. No commute, no office politics, just pure customer satisfaction excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities for premium service packages
- Adhere to strict SLA metrics while maintaining warm, professional tone
- Participate in bi-weekly training on new products and processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote or contact center environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Stable high-speed internet connection and quiet home office setup
- Exceptional active listening and de-escalation skills
- Typing speed of 45+ WPM with 98% accuracy
- Available to work rotating weekends and holidays