Job Description
Join Atlanta Connect Solutions as a Remote Customer Service Specialist and deliver exceptional support from the comfort of your home office. We're seeking empathetic professionals to represent our Atlanta-based clients with world-class service. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while making a tangible impact on customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and average handle time
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote or contact center environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication and problem-solving skills
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while collaborating with remote teams
- Available for flexible shifts including evenings and weekends