Job Description
Join NexusConnect Solutions as a Remote Customer Service Specialist and become a vital part of our award-winning support team. We're seeking empathetic professionals to deliver exceptional experiences from the comfort of their Atlanta-area homes. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment while representing industry-leading brands. Our commitment to employee growth and cutting-edge technology ensures you'll thrive in this dynamic role.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed monthly KPIs for response time and resolution efficiency
- Identify upsell opportunities through consultative problem-solving
- Participate in ongoing training to master product knowledge
- Maintain compliance with company policies and data security protocols
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- High-speed home internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Associate's degree or equivalent professional certification
- Experience in SaaS or telecommunications industry preferred