Job Description
Join Austin Tech Solutions as a Remote Customer Service Specialist and become an essential part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional service from the comfort of their home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while representing innovative tech solutions. No commute, no office politics—just meaningful work supporting Austin's growing tech community.
What We Offer:
- Full-time remote position with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company match
- Monthly performance bonuses
- Home office stipend and equipment provided
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues for B2B software clients
- Document interactions and maintain detailed case notes
- Collaborate with engineering teams to escalate complex issues
- Meet/exceed customer satisfaction and resolution targets
- Participate in weekly training and product knowledge sessions
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in tech industry
- High-speed internet connection and quiet home office
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced digital environment
- Experience with ticketing systems (Zendesk/Jira)
- Strong attention to detail and documentation skills
- Must reside within 50 miles of Austin, TX