Job Description
Join our award-winning team as a Remote Customer Service Specialist and make an impact from the comfort of your home office. We're seeking empathetic professionals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy comprehensive benefits including health insurance, paid training, and career advancement opportunities. Immediate start available for qualified candidates in the Baltimore area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with precision
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain 95% customer satisfaction score metrics
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Type 40+ WPM with strong written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Quiet, dedicated home office environment with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Baltimore residency required (proof of address may be requested)