Job Description
Join Boston Connect Solutions as a Remote Customer Service Specialist and transform your career with a leading provider of premium customer experiences. We're seeking empathetic and tech-savvy professionals to represent our prestigious Boston-based clients from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while making meaningful connections with customers across New England.
Why Work With Us?
- Industry-leading training and career development
- Health, dental, and vision insurance
- Paid time off and holiday schedule
- Home office equipment stipend
- Performance-based bonuses
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries regarding billing, products, and services
- Maintain accurate customer records in CRM systems
- Identify and escalate complex issues to specialized teams
- Meet key performance metrics including CSAT and resolution times
- Participate in continuous training and product updates
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM platforms
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends
- Previous remote work experience a plus