Job Description
Join Boston's premier customer service team and launch your remote career today! We're seeking passionate individuals to deliver exceptional support from home while representing Boston's thriving business community. Enjoy competitive pay, comprehensive benefits, and a flexible schedule—all without leaving your living room. As a key ambassador for our clients, you'll solve challenges with empathy and efficiency while growing your professional skills in a dynamic virtual environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with speed and professionalism
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics (CSAT, resolution times)
- Participate in ongoing product training
- Identify process improvements for customer workflows
Qualifications
- 1+ years customer service experience
- High-speed home internet and quiet workspace
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Ability to multitask in fast-paced virtual setting
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- U.S. work authorization required