Job Description
Join our award-winning team as a Remote Customer Service Specialist in Durham, NC! We're seeking empathetic professionals to deliver exceptional support experiences while working fully from home. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities with a leader in customer experience solutions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and CSAT
- Identify opportunities to improve customer workflows
- Participate in ongoing training and development programs
Qualifications
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- High-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- US work authorization and NC residency
- Availability for flexible scheduling including evenings/weekends